FAQs

What are those ugly black lines around the baseboards and under doorways?

If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a buildup has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tack strip on the edge of the carpeting, it could nick your fingers.

How safe are your cleaning and protection methods?

We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals, just Chem-Dry’s  pure Hot Carbonating Cleaning.

Do you guarantee your work?

Yes, If we can’t clean it, no one can. But just to be sure, if you find our work unsatisfactory in any way, we’ll return – no charge.  Our equipment is unique, and our processes are unsurpassed.  Additionally, we select only the type of personnel you yourself would invite into your home or business, and train them to be experts in their field.

Is your staff bonded and insured?

Because your safety and confidence mean so much, we bond and insure our staff. We do not have any sub-contractors.  If there is an accident in your home our employee is covered, and your belongings are covered too. Sub-Contractors rarely have proper insurance and your homeowner’s policy could be liable for any injury they suffer while working in your home.

What process do you use to clean carpet?

Ace Chem-Dry cleans your carpets using a patented hot carbonating extraction cleaning.  That means taking the good stuff from steam cleaning, minus the bad stuff from steam cleaning.  To make it the Best Cleaning in the World, we use proprietary amplified extraction.  This is truly an amazing tool.  No more wands that saturate your pads.  And the Cleaning Solution is our patented, The Natural.

How long does the carpet take to dry?

It is always our goal to have the carpets dry in 1-2 Hours! You need to have the air flow on in the home, we also recommend have your ceiling fans on where possible.

I’ve heard it’s best to put off having your carpet cleaned as long as possible, is this true?

No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The buildup of soil in your carpet in combination with foot traffic creates an abrasion that breaks down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

Can you get the pet odor out of my carpet?

YES! We are the cheapest, most effective way to eliminate urine odor with a Guarantee. Pet urine is a complex issue. It does get into the pad and into the subfloor. Carpet cleaning alone cannot remove the odor. Chem-Dry® has a patented product P.U.R.T.® to eliminate urine odor.  Chem-Dry is the most successful carpet cleaning franchise in the country for successful pet odor removal.

What do I need to do to prepare for my carpet cleaning appointment?

Prior to your carpet cleaning, please remove any small breakables or knick knacks that might be in the way.  We will plan on cleaning all areas of exposed carpet in the rooms that we are cleaning.  No need to worry about your existing furniture as we are happy to clean around it.

Ace Chem-Dry® is a CRI Certified Seal of Approval Service Provider.

For answers to additional questions you may have, we encourage you to visit The Carpet and Rug Institute website at www.carpet-rug.org.